When a patient calls the surgery, the first response is for the GP to return the phone call. They begin to deal with the problem straight away, and only 1 in 3 patients needs to come in to see the GP.
The time saved means more patients can be treated, and overall 40% fewer patients are making the trip to the surgery.
Already over 40 diverse practices run the service for 350,000 patients.
Frances Mortimer talks to trainee eye surgeon, John Somner, discussing the relevance of climate change to doctors and nurses, and the opportunities for carbon reduction in his specialty.
